How to request set-up of a new Tenant

This is the Process for someone in GP Strategies to request access to AIQ where there is not already an existing tenant (or for when a separate tenant needs to be created).

1. The request should be raised to the support desk via the Request New Tenant form here: https://support.contentaiq.com/en/support/tickets/new?ticket_form=request_new_tenant

2. Consider the following things before requesting a new client AIQ tenant:

• Will there be external client users using this AIQ site, or will it be for GP internal use only?
• Does the client have lots of content, or lots of work coming that will last for 6 months or more?
• Does the client have specific needs for completely secure data away from the LS shared instance of AIQ?
• Is there a possibility/potential that the client will eventually buy a licence for AIQ?    

If all the answers to these questions are no, then we would probably recommend the user or users be put on the shared internal LS Client Projects Content AIQ site - https://lsclientprojects.app.contentaiq.com/ - We have a usage guide for this site to make sure it gets used in an organised manor, as we have different clients and projects being worked on in there. We have attached the guide in the attachment below.

3. Please fill in the required fields (those marked with a red asterisk); see below for additional information on some of the fields:

• Duration: usually in months
• Use Case / Business Justification: What is the scope, what do you want to test, what is your goal, are we able to help?

• Tenant Owner: GP Strategies point of contact, usually the Account Manager or Project Manager

• Users to be added: please include the first name, last name, and email address of the user(s)
• Audience: pick from the drop-down, GP Internal staff only; GP Staff and client; Client only
  
  

4. Press submit; you will receive an email confirmation from support@contentaiq.com, where we will confirm what the next steps are and if we need any additional information.

5. Once the tenant is set up and ready to use, you will receive further communication via this email.